Finance Shared Services -- Delivering the Promise

Sponsored By CFO Europe Research Services

Topics:

Banking & Capital Markets

Finance & Risk Management

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Abstract:

In 2008 KPMG in the UK commissioned CFO Europe Research Services to conduct research based on a survey of 230 senior finance executives from large European organisations, all of which use SHARED SERVICE CENTRES (SSCs). All but one of the respondents have annual revenue of over €350 million and half have more than €700 million. Most of those taking part have global operations and represent a broad cross-section of major industries.

Over the last fifteen years, finance SHARED SERVICES have become an essential part of the finance function for most large European organisations. Having already made substantial investments in establishing SSCs, many of our clients are now looking for ways to maximise the value of their investment and take their SSCs to the next level of performance. The research shows that the best-performing SSCs are those which have ruthlessly driven process standardisation and formally tracked performance from business case through continuous improvement and customer satisfaction.

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